Terms & Conditions

Please take the time to read the following information:
We pride ourselves on providing the highest possible levels of customer service.
Consequently problems are rare but we ask you to read this page carefully before purchasing a makeover package.
These terms and conditions form the basis of the contract between us the serves and voucher supplier and you, the purchaser.

Prices:
Prices displayed are correct to the best of our knowledge and maintained on a daily basis. In the event of an order being placed against an accidental incorrect price, we will endeavor to inform the purchaser to either cancel the booking or choose to pay the additional difference in price.

Availability:
We sell open dated vouchers and the recipient is free to book their preferred date.
We operate by appointment only. Our makeover photo shoot experiences are subject to availability. In order to avoid disappointment, we recommend that our customers book well in advance and make note on days allocated for makeover photo shoots though out the week.
Do Not Organize travel or accommodation until the booking has been confirmed by us.
We do not take liability for any loss occurred by you.

Validity:
Each gift voucher is valid for a minimum of 12 months unless otherwise stated.
They are not refundable or redeemable for cash.
A Voucher will be deemed to be invalid if it is out of date
(The validity date is clearly stated on the gift voucher)

If the customer or recipient is unable to utilize the voucher before the expiry date,
Upon the customer contacting us prior to the expiry date on the voucher and requesting to extend the voucher. Our company will issue a voucher extension cover letter granting an additional 10 months validity. That activity will incur an extension and administration fee of $100 and if the activity has increased in price they will also need to pay the difference in price. Please make note! Vouchers can be only extended if they are still inside their expiry date.

Bookings:
All makeover photo shoot bookings must be prepaid.
To book your seating you need to call the studio with your receipt /voucher.
On the day you need to bring your receipt / voucher with you. Please make shore no vouchers are lost or stolen as we do not carry out the session with out it.
Arriving on time for the photo shoot is essential. Time will be deducted from the allocated duration of a photo shoot for late arrivals. The photo shoot session fee or gift voucher value will remain unchanged for late arrivals, irrespective of how much the photo shoot’s time has been shortened.
Please do not arrive at our studio with out booking confirmation.
We do not redeem the voucher with out this process. We will not be held liable for your cost incurred if you do not follow the procedure set out in your information pack.

Event Duration:
Details of event duration given on this website are to be used as a guide only.
The information on our website is meant as an indication of what to expect at your chosen makeover photo shoot session.

Restrictions:
Many of the makeover photo shoot sessions have some restrictions.
These restrictions could include age, participants in events and viewing family and friends. We also request that no kids are permitted to wonder though the studio because of safety, and space issues.
If you are unsure on the suitability of a particular event please email us with your query and we will advise you accordingly.
Safety
We take extreme care that our clients and staff are safe in our studio surroundings.Ensuring all studio equipment and props is safe to our customers.
All our makeup and skin care is natural and hypoallergenic and suitable for all skin types. If you have any concerns or problems with your skin and are worried of any reaction please let us know. We will come up with a positive solution for you.

Cancellations:
Session fees are not refundable after 5 days of purchase.
Once you book a specific date with Glamnation studios you are bound by our terms and conditions regarding cancellations.
Only two appointments changes will be accepted per customer.
Notice of change of appointments must be given 48 hours prior to the original appointment.
All promotional prizes, including donations must be confirmed with in 28 days of notice.
Discounts and special offers will be forfeited unless they are redeemed on the day of photo shoot.
In an event that we need to cancel the experience after you have booked a date, we will contact you and reschedule for the most appropriate date.

Payments:
We take cash, and direct deposit.

    Copyrights:
    In accordance with Australian Copyright Law, we understand that
    Glamnation studio will retain ownership of copyright on all photos and negatives.
    All images created by Glamnation studios are owned by Glamnation studios.
    Unauthorized duplication of whole or part of the images is illegal unless the makeover photo shoot packages and CD negative buyout package are purchased.
    Glamnation studio gives full release on reproduction of those images.
    It’s illegal for anyone other than Glamnation studios to produce copies or duplicates with out the expressed permission of the studio. We hereby grant the studio unrestricted rights to use, display and publish any images taken of our photo shoots for there only promotional advertising of the studio or in the industry competitions, as well as any reproduction or adaption thereof for advertising, art, exhibition or editorial.

    Product orders:
    After your makeover photographic session you will be invited back to view your photos you will be required to choose your photographs on the day of your appointment.
    No alterations of photographs orders will be considered after the order has been finalized and signed upon.
    Orders placed at a later date may not be considered.
    A file retrieval fee of $ 150 may apply to late reorders.
    All photographs frames, albums must be paid in full at the time of order and collected with in 21 days of completion or a 20% recovery charge may apply.
    Our prices may change with out notification. Not on orders already placed.
    Print sizes may vary from print to print, and they might differ from the indicative size listed.

    Refunds & Exchanges:
    Please choose carefully as:
    We do not refund due to change of mind.
    Changes on orders can only be made if an order has not gone out to manufacture and print.

    Complaints:
    The easiest way to resolve any problem that you may experience is to speak to us directly.
    So we can rectify any issues you have. Or alternately if you are not satisfied please send in detail a written complaint with as much details including voucher reference number.

    Positive feedback:
    We take your positive feedback greatly.

    Limitation of liability:
    While every reasonable effort will be made to produce and deliver outstanding service and photography Glamnation studios will carry out the assignment with due diligence and care, their entire liability to the client for any claim, loss, or injury arising from their performance or from equipment failure or unforeseen loss of data est., is limited to a refund to the client of fees paid or a re shoot offered.

    We understand that type and quality of shots is all dependants on many variables such as co-operation between ourselves and clients, type of clothing/dress, mood and energy on the day, restrictions with movements and generally dependent on how you are feeling on the day. Glamnation studio will endeavor our very best to for fill your reasonable requests on poses, themes, backdrops, group combinations est. No refund will be given simply because photos did not turn out “as expected” at viewing time.

    In the event of extreme illness, Glamnation studio will contact the customer and reschedule the appointment. If the client does not approve of a reschedule they have an option of a full refund.

    A full refund will also apply if; due to complete equipment failure or unforeseen circumstances occur beyond our controls were the studio is not able to deliver any services and photography.